Integrated Ombudsman Scheme 2021: Unified Redressal for Enhanced Investor Protection

Launched by the Reserve Bank of India, the Integrated Ombudsman Scheme 2021 brings together multiple ombudsman frameworks into a single, cohesive structure, simplifying the grievance redressal process for customers of regulated entities. The scheme enhances accessibility, efficiency, and transparency in resolving complaints related to banking, NBFCs, and digital transactions. As a compliant entity, we are committed to supporting this unified initiative, ensuring timely, fair, and effective resolution of customer concerns.