PRIVACY POLICY

Muthoot Capital Services Limited (“we” or “us”) has built the M Power app (the “app”) as free app. The Service provided by us through this app is free of cost and is intended to be used as it is. This page is created for the purpose of informing the website visitors and those who intend to use our Service regarding our policies for collection, usage, and disclosure of Personal Identifiable Information (“PII”). If you choose to use our Service, then you agree to the collection and usage of information in relation to this policy. The PII that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy shall have the same meanings as in our Terms and Conditions, which is stated in the M Power app.

Information Collection and Use

While availing our Service, for a better experience, we may require you to provide us with certain PII. The information that we request will be retained by us and shall be used as described in this Privacy Policy. The app does use third party services that helps in collecting the information used for identifying you.

The link to Privacy Policy of third party service providers is given below:

• Google Play Services

Log Data

We want to inform you that whenever you use our Service, in case of any error in the app, we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address ,device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;

• To provide the Service on our behalf;

• To perform Service-related services; or

• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your PII. The access to PII is granted to such parties for performing the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Protection of information

We implement a variety of security measures to protect your personal information from unauthorized access or disclosure. Further our employees who have limited access to your personal information are bound by Non-Disclosure and Confidentiality Policies.

Disclosure of information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable

information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties comply with applicable laws and agree to keep this information confidential. We may have to disclose your personal information or sensitive data with Government agencies or other law enforcement agencies, if we are called upon to do so, for the purpose of investigation or otherwise. Further, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Storage of data

With regard to storage of data, MCSL shall ensure the following:

• MCSL and LSPs/DLAs engaged by them do not store personal information of borrowers except some basic minimal data (viz., name, address, contact details of the customer, etc.) that may be required to carry out their operations. Responsibility regarding data privacy and security of the customer’s personal information will be that of MCSL.

• MCSL shall have clear policy guidelines regarding the storage of customer data including the type of data that can be stored, the length of time for which data can be stored, restrictions on the use of data, data destruction protocol, standards for handling security breach, etc., and also disclosed by own DLAs and of the LSPs engaged prominently on their website and the apps at all times.

• No biometric data is stored/ collected in the systems associated with own DLAs / of LSPs, unless allowed under extant statutory guidelines.

• All data is stored only in servers located within India, while ensuring compliance with statutory obligations/ regulatory instructions.

Comprehensive Privacy Policy

Besides having a comprehensive privacy policy, MCSL shall ensure that their DLAs and LSPs engaged by them have a comprehensive privacy policy compliant with applicable laws, associated regulations and RBI guidelines. For access and collection of personal information of borrowers, DLAs of MCSL/LSPs should make the comprehensive privacy policy available publicly.

Reporting to Credit Information Companies (CICs)

As per the provisions of the Credit Information Companies (CIC) (Regulation) Act, 2005; CIC Rules, 2006; CIC Regulations, 2006 and related guidelines issued by RBI from time to time, it shall be ensured that any lending done through their DLAs and/or DLAs of LSPs is reported to CICs irrespective of its nature/ tenor. Extension of structured digital lending products by MCSL and/or LSPs engaged by MCSL over a merchant platform involving short term ,unsecured/secured credits or deferred payments, need to be reported to CICs by MCSL. MCSL shall ensure that LSPs, if any, associated with such deferred payment credit products shall abide by the extant outsourcing guidelines issued by the Reserve Bank and be guided by these guidelines. This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect PII from children under 13. In the case we discover that a child under 13 has provided us with PII, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with PII, please contact us so that we will be able to do necessary actions.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us. Please contact us at mail@muthootcap.com.