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Fair Practices

This Policy was approved by the Board of Directors at the meeting held on April 02, 2012 and subsequently reviewed on November 10, 2017, January 13, 2018, January 18, 2019, July 28, 2020, February 02, 2022, April 29, 2023, May 23, 2024 and July 16, 2026

This Code has been developed to:
Promote good and fair practices by setting standards in dealing with the customers.
Provide the necessary information to the Customers, to increase the transparency in the dealings, to appraise them of the services rendered by the Company so that the customers can take informed decision.
Promote a fair and cordial relationship with the customers.
Encourage market forces through competition, to achieve higher operating and transparency standards.
Ensure Compliance with the Fair Practice Code prescribed by the Reserve Bank of India and promote responsible lending practices.
Establish an effective grievance redressal mechanism for customers.
Protect customer interest through fair disclosure, ethical recovery practices and non-discriminatory lending.

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Fair Practices

This Policy was approved by the Board of Directors at the meeting held on April 02, 2012 and subsequently reviewed on November 10, 2017, January 13, 2018, January 18, 2019, July 28, 2020, February 02, 2022, April 29, 2023, May 23, 2024 and July 16, 2026.

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